PRIVACY POLICY

Effective date: 10/10/2024

Transport on the Go , LLC and its affiliated companies and properties, (collectively, “Transport on the Go”, “we”, “us”, “our”), respect your concerns about privacy and provide this notice explaining how we collect, use and disclose information when customers inquire about, use or purchase our products and services, and when carriers, drivers, warehouse personnel and distributors inquire about or move loads for or do business with Transport on the Go.

This Privacy Policy is not a contract and does not create any contractual rights or obligations.

This Privacy Policy applies to personally identifiable information (“Personal Information”) collected from customers, carriers and drivers, including, without limitation, information collected through the Services. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual. As used hereinafter, the term “Services” includes those websites, platforms, and mobile applications from which you are accessing this Privacy Policy which are owned and/or operated on behalf of Transport on the Go, including but not limited to the Transport on the Go mobile app, and the web pages associated with www.TransportontheGoLLC.com, and the web pages associated with the Transport on the Go web portal. The terms “you” and “your” shall include and/or reference the individual user of the Services and, when applicable, the business entity for which the individual user of the Services serves as an agent, independent contractor or employee thereof.

Our privacy practices may vary among the jurisdictions in which we operate to reflect local practices and legal requirements. Please see the local addenda at the end of this Privacy Policy for more information.

The Policy does not apply to Transport on the Go employees or job applicants, or to Personal Information collected through the Transport on the Go mobile app for Transport on the Go employees.
This Privacy Policy does not address, and we are not responsible for, the privacy, Personal Information or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, LinkedIn, Apple, Google, Microsoft, Blackberry or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our apps.

By accessing or otherwise using the Services, you acknowledge that you have read and understand this Privacy Policy and that Personal Information you provide may be processed and used in accordance with the terms of this Privacy Policy.

THE INFORMATION WE COLLECT

Personal Information about Customers

In the course of inquiring about or using Transport on the Go’s Services, including registering on or using our websites (or downloading or using our mobile apps), you may be asked for, among other things, the following Personal Information: your name, e-mail address, postal address, telephone number, fax number, business contact information, communication preferences and other registration information.

Transport on the Go may also request payment information that, in some cases, may constitute Personal Information.

In addition, Transport on the Go may obtain market data on customers and potential customers from third-party sources; this information may include limited Personal Information, such as contact details of company representatives.

Personal Information about Carriers/Drivers

In the course of inquiring about or moving loads, or registering on or using our Services, you may be asked for, among other things, the following Personal Information: your name, e-mail address, postal address, telephone number, business contact information, docket information, carrier number, truck/equipment type, other registration information, driver’s license information, social security number, driver history, passport information, insurance information, and service profile information. Drivers may use our mobile apps to submit images of paperwork such as invoices and bills of lading and to search for available load requests based on the driver’s location and to confirm load acceptance; this information may, in some cases, constitute Personal Information. Transport on the Go also obtains basic carrier information from public or other third-party sources; this information may include Personal Information, such as contact details of carrier representatives, as well as carrier insurance information.

In addition, drivers provide status updates (including location) about Transport on the Go loads they are moving. Such status updates may be provided to Transport on the Go (in various ways as further described under “Collection and Use of Location Data,” below).

Personal Information about Personnel of Warehouses/Distributors

Personnel of warehouse facilities used in connection with Transport on the Go loads and of distributors of Transport on the Go’s customers may be asked for the following Personal Information when they register on our Services: name, e-mail address, postal address, telephone number, business contact information, and other registration information.

We need to collect Personal Information in order to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Technical Information

Transport on the Go may also collect certain technical information when you visit or use our Services, including device information (such as the type of browser you are using, the type of operating system you are using, and regional and language settings), your Internet Protocol (IP) address and the domain name of your Internet service provider, aggregate data about the number of visits to a site or service, and/ or aggregate data about the pages visited. Where IP addresses or other technical information are deemed Personal Information under local law, Transport on the Go will treat this information as Personal Information. We may combine information we receive online with other information you have provided to us and with information from other sources to improve our knowledge of you, to help us provide quality service and to provide and customize our products and services. Where we combine non-personally identifiable online information with Personal Information, we will treat the combined information as Personal Information.

HOW WE USE THE INFORMATION

We and our service providers use Personal Information for legitimate business purposes, including:

  • To provide the functionality of the Services;
  • To provide the Services;
  • To coordinate with shippers, consignees, carriers, drivers, warehouses, distributors and other supply-chain participants on the dispatch and delivery of loads;
  • To tender loads to carriers;
  • To accept requests to arrange transportation of shipments from customers;
  • To track, text (SMS) message, call, and provide updates on or relating to the status and location of loads;
  • To create and manage accounts (including online accounts);
  • To perform auditing, invoicing, and reconciliation activities;
  • To process claims received in connection with our services;
  • To provide support to customers and carriers;
  • To respond to inquiries, requests, questions and comments;
  • To communicate by email, mobile text (SMS) messaging, push notification, telephone call or other means;
  • To assist in the development of new products, services, website and apps and/or the improvement of our existing products, services, websites and apps;
  • To protect the security or integrity of our products or services, and/or to enforce the terms governing their use;
  • To detect and protect against safety threats or destruction of property, including threats to our IT systems and other assets;
  • To detect and protect against fraud, criminal activity and other legal liabilities;
  • To evaluate and improve our business operations and business intelligence, including our ability to address customer needs;
  • To analyze for business reporting;
  • To provide personalized services; and
  • To ease use of our products, services, websites and apps by eliminating the need to re-enter information.

 

We engage in activities to manage our relationship with you, such as:

  • To provide you with marketing materials at your request;
  • To process and collect payments and to make payments; and
  • To offer products or services that may be of interest at your request.

 

We engage in certain activities with your consent (where required by applicable law), including:

  • To display website content customized to customer interests and preferences; and
  • To obtain feedback and to support and enhance our sales, marketing and advertising efforts.

 

We also use Personal Information to comply with applicable law and our policies, and to cooperate with government officials or parties in litigation under process of law or regulation, or as otherwise required or permitted by law.

We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, including, without limitation, to generate reporting and to improve the design and content of our products, services, websites and apps, and Transport on the Go may share this data with third-parties.

COLLECTION AND USE OF LOCATION DATA

Transport on the Go tracks the location of its shipper customers’ loads to help ensure a smooth delivery. Transport on the Go makes available different ways for carriers and drivers to choose to provide location updates on the Transport on the Go loads they are moving.

  • By telephone calls, text messages, or website entries.
  • Through electronic logging devices.
  • Through connection to the carrier’s transportation management system or otherwise by the carrier, to provide location data of their drivers when they are moving loads for Transport on the Go.
  • Through the use of the Transport on the Go app – Drivers who download the Transport on the Go app may agree to allow Transport on the Go to track loads they are carrying. To agree, the driver must enable location services for the app in their phone’s system preferences. The app also enables drivers to search more efficiently for new loads that are available from Transport on the Go. If a driver opts into the collection of location data, the app will provide Transport on the Go regular updates on the driver’s location from the earlier of (i) the time the driver is dispatched to pick up the load to delivery confirmation or (ii) four (4) hours prior to the scheduled pick-up time, using location data from the driver’s mobile phone. The load must be marked as delivered in Transport on the Go’s systems to stop the continued collection of location data. The driver may mark the load as delivered in the app, or the driver may call their carrier representative or the toll-free number 1-877-6-Transport on the Go to tell Transport on the Go that the load has been delivered. If the load is not marked as delivered in Transport on the Go’s systems, the app will continue to track location up to 48 hours after the scheduled delivery date. The driver may opt out of the collection of location data at any time through their phone’s systems preferences by disabling the app from accessing their phone’s location data. addition, as noted above, to stop the collection of a particular load’s location, the load must be marked as delivered in Transport on the Go’s systems.
  • Through load photos, provided by a driver through a Transport on the Go or third-party app. Once downloaded by a driver, the app prompts the driver to take a photo of the trailer at load pick-up and then again at delivery. The photo’s metadata provides the load’s locations at those two points in time.

 

DISCLOSURE OF PERSONAL INFORMATION

Transport on the Go may disclose Personal Information of customers to supply-chain participants such as drivers and carriers, warehouses, and distributors to the extent necessary to coordinate, execute and monitor shipments, to provide services you have requested or authorized, and for other legitimate business purposes consistent with this Privacy Policy. Transport on the Go may also disclose Personal Information of carriers and drivers to customers and supply-chain participants for such purposes.

Transport on the Go may disclose Personal Information to its affiliates for the purposes described in this Privacy Policy.

We may also disclose Personal Information to our service providers to perform tasks on our behalf for business purposes consistent with this Privacy Policy. These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. For example, we disclose Personal Information to the third-party service provider, RMIS. Note that if a carrier updates his or her contact or other information (including his or her insurance certificate) on www.TransportontheGoLLC.com, RMIS may share, in accordance with its privacy policy, the updated information with its other customers that already have a relationship with that carrier. Transport on the Go is not responsible for the actions or inactions of RMIS where RMIS is considered the “owner” or “data controller” under applicable law.

By using the Services, you may also elect to disclose Personal Information.

In addition, when push notifications are sent to your mobile device, your Personal Information is disclosed to the provider of the push notification service (Apple Push Notification for iOS devices and Google Cloud Messaging for Android devices). The privacy policy of the relevant service provider applies to the use and disclosure of your Personal Information by these services.

We may also disclose Personal Information, as necessary or appropriate, to comply with applicable law or regulations, including laws outside your country of residence; to cooperate with public and government authorities including law enforcement; to establish, exercise or defend a legal claim; or, as otherwise permitted or required by law.


In addition, Transport on the Go may disclose or transfer Personal Information to a third party in connection with any reorganization, joint venture, assignment or other disposition of all or any part of our business, assets, or stock, or if Transport on the Go or a Transport on the Go affiliate is acquired in whole or in part by or merged with another company. Such third parties may include, for example, an acquiring entity and its advisors.

ACCESS AND CHOICES

You may review and edit online contact details and certain other Personal Information you have provided when using our Services. We encourage you to make sure your contact details and other Personal Information are up-to-date.

If you are located in California, Virginia, Mexico or a Member State of the European Economic Area (“EEA”), please see the relevant local addenda at the end of this Privacy Policy concerning information rights you have under local law.

Communication Preferences

Transport on the Go may send you communications by email, mobile text (SMS) messaging, telephone calls, or push notification. You may opt out of such communications as described below. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you use certain Transport on the Go services, you may not opt out of mandatory service or administrative communications that are part of certain Transport on the Go services and are necessary for the performance of such services. 

Promotional Emails

Transport on the Go may send emails to customers (including their employees) that promote the same kinds of products and services Transport on the Go is presently providing them, or similar kinds of Transport on the Go products and services that may be of interest to them. You may opt out from receiving further promotional emails by following the instructions included in these emails.

SMS Text Messaging

Certain Transport on the Go Services utilize SMS text messaging. For example, we may use text messaging for general service notifications or for mobile phone tracking services. Before you receive any text messages from Transport on the Go, you will be notified about our use of text messaging and asked for your consent. When you use these services you may be subject to messaging and data charges from your wireless carrier, depending on your wireless data plan and rates. Please note that carriers are not liable for delayed or undelivered messages.

To cancel receipt of text messages from Transport on the Go, you may reply STOP or HIDE to any message received from Transport on the Go.

Participating Carriers in our text messaging service include, but are not limited to: nTelos, Cellcom, Cellsouth, Carolina West, AT&T, MetroPCS, T-Mobile, U.S. Cellular, Sprint, Google Voice, Boost, Virgin Mobile and Verizon Wireless. Carriers are not liable for lost or undelivered messages.

Push Notifications

Drivers and customers using a Transport on the Go app may receive messages from Transport on the Go by push notifications delivered within the app. In order for app users to receive such notifications, push notification service must be enabled for the app concerned via the mobile phone’s system preferences. By enabling push notification service for the app, you consent to receive push notifications delivered within the app. App users may opt out at any time by disabling the app from sending such notifications via the mobile phone’s system preferences and/or by setting up and managing preferences within the app to receive push notifications.

You may incur data charges from your wireless carrier for push notifications, depending on your wireless data plan and rates.

SECURITY

Transport on the Go has implemented administrative, technical and organizational security measures designed to help protect your Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.

STORAGE AND RETENTION

Your Personal Information will not be stored for longer than is necessary for the purposes described in this Privacy Policy, or to otherwise meet applicable legal requirements. Our retention policies reflect local statute of limitation periods and national statutory obligations of Transport on the Go.

The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

IP ADDRESSES, COOKIES, AND OTHER INFORMATION

Like other websites, our websites uses your domain, IP address, device and browser information to help diagnose problems with Transport on the Go’s products and services and equipment, to administer the products and services, and for security purposes. Our websites also use “Cookies,” which are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. Transport on the Go and our service providers may use Cookies in order to identify you to our websites so that Transport on the Go can provide more customized information and services to you. In general, if you choose, you can disable the use of Cookies by reviewing your browser’s preferences and options. 

THIRD PARTY ADVERTISING

We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. Third parties may collect personally identifiable information about your online activities over time and across different Websites when you use our Web site or service.

You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties.  These companies place or recognize a unique cookie on your browser (including through the use of pixel tags).  They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.  If you would like more information about this practice, and to learn how to opt out of certain targeted advertising in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit https://optout.aboutads.info/#/ and https://optout.networkadvertising.org/#/. You may still receive advertisements after opting out, but these may not be tailored to your interest.

DATA TRANSFERS

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information. 

SENSITIVE INFORMATION

Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect Personal Information from individuals under 13. If you believe anyone under age 13 has provided personal information to us, please contact us as indicated in the “How to Contact Us” section of this Privacy Policy and we will work to delete it.

MODIFICATION OF PRIVACY POLICY

Transport on the Go may update or change this Privacy Policy at any time without prior notice to you to reflect changes in our personal information practices. We will notify you in an appropriate manner, including by posting the changed or amended Privacy Policy on website(s) and we will indicate at the top of this Policy when it was most recently changed or amended.

CONTACT US

If you have questions about this Privacy Policy or about how we use and disclose Personal Information, please contact us.

Residents in the United States and North America may contact us at:

MATHEW BERMAN

PRESIDENT

OFFICE@TRANSPORTONTHEGOLLC.COM

928-985-2207

3532 KAUAI CT, LAKE HAVASU AZ 86406

USA

https://transportonthegollc.com/

Additional Notice for California and Virginia Consumers

This part of our privacy notice applies to consumers who reside in the State of California or the State of Virginia. We provide our services and this website to other businesses. Thus, we rarely, if ever, directly collect, disclose, or sell the personal information of California or Virginia consumers under the California Consumer Privacy Act (CCPA) or the Virginia Consumer Data Protection Act (VCDPA), respectively. However, if you are a California or Virginia consumer who believes we may have collected personal information about you, please note the following, including information about your rights under California law or Virginia law.

Personal Information We Collect
 The information we have obtained includes the following categories of personal information:

(A) Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers (e.g., if you register an account with us).

(B) Personal information described in Cal. Civ. Code Section 1798.80(e) (California Customer Records statute). This means any information that identifies, relates to, describes, or is capable of being associated with a particular individual, including, the “identifiers” listed in the preceding bullet point A, and the following: physical characteristics or description in the form of photographs or images if you visit our premises or if needed to facilitate access to other facilities, state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information.

(C) Characteristics of protected classifications under California or federal law, such as race, color, religion, sex/gender, gender identity/expression, sexual orientation, marital status, medical conditions, military or veteran status, national original, and more.

(D) Commercial information, including (1) records of personal property, products or services purchased, obtained, or considered from Transport on the Go, or other purchasing or consuming histories or tendencies, (2) information provided to us regarding the content of certain shipments, but only to the extent an identifiable person can be linked to such content, (3) information on actions taken on Transport on the Go websites or mobile apps, which may include information about Transport on the Go services considered, and (4) information about consumer preferences and behavior that we collect on our websites and mobile apps or purchase from third parties in order to target consumers for digital advertisements or to personalize content we deliver on our websites and mobile apps.

(E) Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with Transport on the Go or its affiliates’ websites and mobile applications, or advertisements that we display on Transport on the Go websites or mobile apps or on third party sites and apps.

(F) Geolocation data (e.g., when you opt-in to location tracking services which Transport on the Go makes available to you).

(G) Audio information from calls placed with customer service and accounting centers which may be recorded, and electronic information in the form of Internet or other electronic network activity information as described above. Transport on the Go may also collect other visual information in the form of video of our premises or photographic or video evidence collected as part of accident investigations.

(H) Professional or employment-related information in the form of business contact information such as name, company name, physical address and email address and telephone or fax number.

(I) Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).

(J) Inferences drawn from (1) the information we collect when you visit our websites, use our apps, or interact with Transport on the Go-related tools, widgets or plug-ins or our official social media pages, (2) information we collect, including through affiliates and third-party suppliers, regarding content and other data posted on the Internet (such as public locations on the Internet), and (3) information about consumer preferences and behavior that we collect on our websites and mobile apps or purchase from third parties in order to create a profile about a consumer reflecting the consumer’s preferences, characteristics, predispositions, behavior, and attitudes.

(K) Sensitive personal information such as account login information allowing access to an account, and precise geolocation data, in each case as further described above in the relevant categories.

We obtain personal information from a variety of sources. These sources include: individuals with whom we or our service providers interact, with respect to both online and offline interactions such individuals may have with us or our service providers; other entities who transact with or act as representatives or agents for such individuals; the devices used to access our websites, mobile applications, and online services; third party partners such as marketing and analytics providers; carriers; drivers; shippers;  consignees and other  customers, including customers of our broker and  services; the personnel of warehouses and distributors; and others consistent with this Privacy Notice.

Disclosure of Personal Information for Monetary or Other Valuable Consideration or for Business Purposes

Within the last 12 months, we have not disclosed personal information of California consumers to other businesses or third parties for monetary or other valuable consideration as a data “sale” under California or Virginia law. We do not disclose personal information of individuals we know to be under the age of 16 to businesses or third parties for monetary or other valuable consideration as a “sale” of personal information as defined under California or Virginia law or for cross-context behavioral advertising as the “sharing” of personal information as defined under California law. without affirmative authorization.

Within the last 12 months, we have disclosed information in all or substantially all of the above categories of information (A-K) for our business purposes.

Use of Personal Information:

We use the personal information we collect for the business purposes disclosed within this Privacy Notice. The business purposes for which we may use personal information about California and/or Virginia consumers include:

  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;
  • Helping to ensure security and integrity to the extent the use of a consumer’s personal information is reasonably necessary and proportionate for these purposes;
  • Debugging to identify and repair errors in our systems;
  • Short-term, transient use including non-personalized advertising shown as part of a consumer’s current interaction with us; and
  • Providing services on our behalf or on behalf of another, including maintaining or servicing accounts, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services. This includes:
    • Conducting internal research to develop and demonstrate technology; and
    • Conducting activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide.

We may also use the information we collect for our own or our service providers’ other operational purposes, purposes for which we provide additional notice, purposes disclosed elsewhere in this Policy or for purposes compatible with the context in which the personal information was collected.

Transport on the Go does not use sensitive personal information for purposes that would give rise to a right to limit the use or disclosure of sensitive personal information for residents of California.

Your Privacy Rights

If you are a resident of a U.S. state that has enacted a comprehensive consumer data privacy law, you may have one or more of the following rights related to your personal information.   We will honor requests received to the extent required by applicable law and within the time provided by law. You may exercise these rights free of charge except as otherwise permitted under applicable law.

  • Right to Delete. You have the right to request that we delete personal information that we have collected about you.  Please note if you have requested a service that requires the use of your personal information, we may not be able to provide that service if you choose to delete your personal information.
  • Right to Correct. You have the right to request that we correct inaccurate personal information that we have collected about you.
  • Right to Know. You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you. Specifically, you have the right to request that we disclose what personal information we have collected, used, disclosed, including:
  • Whether we are processing personal information about you;
  • Specific pieces of information that we have collected about you;
  • Categories of personal information we have collected about you;
  • Categories of sources from which the personal information is collected;
  • Categories of third parties to whom we disclose personal information;
  • The business or commercial purpose for collecting, selling, or sharing personal information;
  • Categories of personal information about you, if any, that we have sold or shared and the categories of third parties to whom we have sold or shared the information, by category or categories of personal information for each category of third party to whom we sold or shared the personal information; and
  • Categories of personal information about you that we disclosed for a business purpose and the categories of recipients to whom we disclosed the information for a business purpose.

As used above, “sale,” “sold,” “selling,” “shared,” “sharing” have the meanings provided in the U.S. state comprehensive consumer data privacy laws.

  • Right to Opt Out. You have the right to opt out of the disclosure of personal information about you for monetary or other valuable consideration, the sharing of personal information about you for cross-context behavioral advertising, targeted advertising, and profiling. To opt-out, follow the instructions provided below under “Requests to Exercise Your Rights.”

If we receive and are able to process a signal from your device indicating your preference to opt out from sales or sharing of personal information as defined by law, then we will apply that preference to personal information we collect from that device, provided that we may not be able to associate the signal to the same device if:

  • you use a different web browser or other tool to interact with us,
  • you make changes to your browser (e.g., uninstall or reinstall or certain types of upgrades) that impact our ability to associate the device with the signal your device originally sent, or
  • you clear cookies or browser data from your browser or device in a way that impacts our ability to associate the device with the signal your device originally sent.

Please note that a signal sent from one device will not apply to other devices you use or to data that we collect from you through other sources.

  • Right to Appeal. If we decline to take action on a request that you make in accordance with the foregoing to exercise the foregoing privacy rights, then you may appeal our decision by submitting an appeals request to Transport on the Go via the following email address: privacy@Transport on the Go.com.

 

Request to Exercise Your Rights

You may request to exercise these rights by emailing::

MATHEW BERMAN

PRESIDENT

OFFICE@TRANSPORTONTHEGOLLC.COM

Verification Process

For requests made in connection with the Right to Know, Right to Correct, and/or Right to Delete, please note that, as required or permitted under applicable law, we may take steps to verify your request before we can provide personal information to you, correct, or delete personal information, or otherwise process your request. To verify your request, we may require you to provide your name, physical address, email address, contact information, and information about your account or previous transactions with us. If we believe we need further information to verify your request as required by law, we may ask you to provide additional information to us.

We will deliver personal information that we are required by law to disclose to you in the manner required by law within 45 days after receipt of a request, unless we notify you that we require additional time to respond, in which case we will respond within such additional period of time required by law. We may deliver the personal information to you through your account, if you maintain an account with Transport on the Go, or electronically or by mail at your option. If electronically, then we will deliver the information to you or, at your request, to another entity, in a portable and, to the extent technically feasible, in a structured, commonly used, machine-readable format that allows you to transmit the information from one entity to another without hindrance.

Agent Authorization

You may designate an authorized agent to request any of the above rights on your behalf. You may make such a designation by providing the agent with written permission, signed by you, to act on your behalf.  Your agent may contact us via the information provided in the “How to Contact Us” section below to make a request on your behalf.  Even if you choose to use an agent, we may, as permitted by law, require:

  • The authorized agent to provide proof that the consumer gave the authorized agent signed permission to submit the request;
  • The consumer to verify their identity directly with the business;
  • The consumer to directly confirm with us that they provided the authorized agent permission to submit the request.

Nondiscrimination

Subject to applicable law, we may not discriminate against you because of your exercise of any of the above privacy rights, or any other rights under the California Consumer Privacy Act or the Virginia Consumer Data Protection Act, including by:

  • Denying you goods or services;
  • Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
  • Providing you a different level or quality of goods or services; or
  • Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

We may, however, charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your personal information.  We may limit our response to your exercise of the above rights as permitted under applicable law.

Data Retention

Your personal information will not be stored for longer than necessary for the purposes for which they were collected or as required under applicable retention policies and/or in accordance with applicable law.  Our retention policies reflect local statute of limitation periods and national statutory obligations of Transport on the Go.

Do Not Track
Please note that our Websites and mobile apps are not designed to respond to “do not track” requests from Web browsers.